Call Analytics
Read the Call Without Playing It Back
Every conversation leaves a summary, an outcome, and a flag when a rule was missed. The weekly numbers, the alert, and the note for the person who took the call all come from that.
Summary
Asked to move Thursday 10:30 to Friday. The booking was moved.
Reporting Capabilities
From automated weekly insights to real-time alerts, AutoCall's reporting system gives you complete visibility and control over your call operations.
Weekly Performance Reports
Comprehensive weekly analytics showing call volumes, success rates, team performance metrics, and trend analysis to keep your operations optimized.
Weekly Report
Dec 4-10, 2024
2,847
Total Calls
94.2%
Success Rate
4:32
Avg Call Duration
4.8/5
Customer Satisfaction
Daily Call Volume
Smart Flag System & Notifications
Custom alerts that automatically detect issues like unverified customers, compliance violations, or quality concerns, instantly notifying managers for immediate action.
Smart Flags & Notifications
2 new alerts
Active Flag Rules
AI-Powered Call Summaries
Every call automatically summarized with key points, outcomes, action items, and sentiment analysis, giving you complete visibility into customer interactions.
AI Call Summaries
Automated insights for every call
Summary
Customer called regarding billing inquiry about their monthly subscription. Issue was resolved by explaining the new pricing structure and applying a courtesy credit.
Key Points
- Billing inquiry about subscription changes
- Customer initially confused about new pricing
- Courtesy credit of $25 applied
- Follow-up email sent with pricing breakdown
Action Items
- Send follow-up email with detailed pricing info
- Schedule check-in call in 30 days
Personalized Training Insights
AI-driven recommendations for each team member based on their call patterns, identifying strengths to leverage and areas for improvement with specific training suggestions.
Training Insights
Personalized recommendations
Strengths
- Excellent customer rapport building
- High first-call resolution rate
- Strong product knowledge
Growth Areas
- Call duration optimization
- Advanced objection handling
- Technical troubleshooting skills
Recommended Training
Advanced Call Handling Techniques
Focus on reducing average call time while maintaining quality
Technical Product Training
Enhance troubleshooting capabilities for complex issues
What the Call Leaves Behind
A record you can read, a flag when something was missed, and a note for the person who took it.
- Caller not verifiedMaya Chen · accounts · 2 minutes ago
- Consent not asked in the first 30 secondsJames Okonkwo · sales · 5 minutes ago
- Call ran past 10 minutesPriya Shah · support · 8 minutes ago
Caller not verified is on Maya Chen's call, while it can still be fixed.
You Can Read the Call
A summary, the outcome, and what was agreed, written down when the call ends. You don't have to play the recording to know what happened.
A Flag While It Still Matters
Verification missed, consent not asked, a call that ran too long. The person who needs to know gets it while the conversation is still recent.
Monday's Numbers Are Already There
Volume, how the queues went, and how the team did, in the weekly report. Nobody is building that spreadsheet by hand.
A Note for the Person Who Took It
Training points come from that person's own calls: what they already do well, and the one thing to practise next.
Stop Juggling Tools. Start Scaling Calls.
See how AutoCall brings your calls, reporting, and AI agents into one platform, so your team books more without growing headcount.
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