Healthcare
The Recall Books Itself
Patients who are due for a check-up get a call from the AI, and a time is booked if they answer. If they don’t, an SMS and an email follow. A question about treatment, medication, or a result is left for a person, not answered on the call.
- 9:10Booked
- 10:40Open
- 11:20Still open
- Medication questionReception only
Appointments, and the Line the AI Does Not Cross
A Recall Becomes a Booking
Patients who are due get a call. If they answer, the AI offers a time and books the check-up before they hang up.
No Answer Follows Up
If they don’t pick up, an SMS and an email go out with the same request to book. The recall is not a single missed call.
Hours and Where to Park
Opening hours, which entrance, and what to bring are the questions reception answers all day. The AI can say them.
Clinical Questions Go to a Person
Medication, treatment, symptoms, and results are not for the AI. The call is handed to reception or the queue you name.
The Person Gets the Question
The transcript is on the handover. Reception can see they asked about a result, not start from who is calling.
After Hours, the AI Still Books
When reception is closed, the call goes to the AI agent. A clinical question still waits for a person in the morning.
- Due for
- A check-up
- Answered
- Thursday 10:40 booked
- No answer
- SMS and email
- Medication question
- With reception
What Reception Stops Repeating
Due Patients Get the Call
The AI rings people who are due and books the check-up if they answer.
A Missed Call Still Reaches Them
No answer sends the SMS and the email, with the same request to book.
Clinical Questions Stay With a Person
The AI does not advise on medication, treatment, or a result. That call is handed over.
Closed Hours Still Take a Booking
After reception shuts, the AI agent answers. A clinical question is there for a person to pick up.
Other Industries
The phone system is the same. The queues, the hours, and what the AI is allowed to say are what change.
The AI books the meeting. A person joins when they want to talk.
Ring all, longest idle, round robin, fewest calls, or sequential.
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