Browser Calling
A Headset, a Browser, and an Extension
Agents take and make calls from the browser. A headset works with the keyboard. A USB phone still dials, holds, and transfers from the handset. Nothing has to be installed on the machine.
On a call
0412 884 221
04:12
Extension
1001 · Sales
What the Agent Actually Uses
No Software to Install
The phone is the browser. A new agent signs in and the extension is there, without a desktop app to roll out or update.
A Headset
Dial, mute, and transfer from the keyboard and mouse. The audio runs through the headset already on the desk.
Or a USB Phone
Plug in a desk phone and dial from the handset. Hold and transfer stay on the phone, the way people who grew up on a handset expect.
Extensions Still Mean Something
Transfer to 1001 and it reaches sales. Departments and people keep the internal numbers you already use.
Hold and Transfer on the Call
Park the caller with hold music, or send them to another extension or queue, without dropping the call to start again.
The Same Login at Home
The queues and the extension follow the account. A laptop and a headset are enough for someone working away from the office.
Headset
Keyboard and mouse
USB phone
Dial, hold, transfer
A headset and a browser. The queues and the extension come with the login.
What Calling From the Browser Is Worth
A New Agent Starts the Same Day
Sign them in. Their extension and their queues are on the login. There is no phone to ship and no app to install.
People Can Keep the Handset
A USB phone still dials, holds, and transfers. The browser doesn't force everyone onto a headset.
Transfers Use the Numbers You Already Know
Extension 1001 is still sales. The person on the call doesn't have to be in the same room.
Home Is the Same Switchboard
The call, the queue, and the extension are the account, so a day at home is not a different phone system.
The Rest of the Switchboard
The browser is how an agent picks up. These are the menus that send the call, the queues they sit in, and the tools a supervisor uses while it's live.
Inbound and outbound queues, with your own message and hold music.
Who is talking, who is idle, and how long callers have waited.
Recording, transfers, and listen, whisper, or take over on a live call.
Menus, direct lines, and the person who has been free longest.
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